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Customer Service

We strive to create an excellent end-to-end customer experience

We strive to create an excellent end-to-end customer experience. 

With over 12 years of experience in the ocean shipping industry, inttra’s comprehensive customer service coverage will ensure your business is always in the most capable and caring hands, no matter what challenge you may be facing. Customer Service is also provided in following 5 languages Spanish, Portuguese, Mandarin, Thai, and English.

Customer Service

Contact Support

Click on the above link to access our worldwide customer service directory.


Ask Customer Service

Need a new service integrated to your system? Adding carriers or users to your account? Our Customer Service Team is available to help you through any of the following methods:

  • Create a Case Online: to create a new case or manage existing cases.
  • Live Chat: Connect with an inttra representative in real time.
  • Phone:   Call and speak with a trained representative.

Online How-To Guides

All the information you need to use INTTRA’s applications is available online 24/7 to access the following guides:

FAQs:  Search hundreds of frequent asked questions for your solution or need.

Training Material:   Access training materials in 8 languages.

Integration Guides:   Download comprehensive integration kits.